🔁 Exchange & Return Policy – Bilsan Perfume

At Bilsan Perfume, customer satisfaction is our priority. To ensure a fair and transparent shopping experience, please review our exchange and return policy below.

📌 Exchange Conditions

• Customers may request an exchange within 48 hours of receiving the order.

• The product must be:

  • Completely unused

  • In its original condition with no damage

• Disliking the fragrance scent or personal taste preference is NOT considered a valid reason for exchange or return.

📌 Return Policy

• Returns or exchanges are NOT accepted once the perfume has been used or tested, for hygiene and safety reasons.

• Returns or exchanges are accepted only in the following cases:

  • Receiving a product different from what was ordered

  • Breakage, leakage, or damage caused during shipping

• Any issue must be reported within 24 hours of delivery, with clear photos of the product.

📌 Shipping & Fees

• If the issue is caused by Bilsan Perfume, we will cover all shipping costs.

• If the exchange is requested for reasons not related to our error, the customer is responsible for all shipping fees.

📌 How to Request an Exchange or Return

• Please contact our customer service through:

  • Official Bilsan Perfume social media pages

  • Or via the website

• Kindly provide:

  • Order number

  • Reason for the request

  • Product photos (if applicable)

📌 Important Notes

• All perfumes are carefully prepared, and fragrance performance may vary slightly depending on skin chemistry.

• Placing an order indicates full acceptance of this exchange and return policy.